Engaging the customer
Customers’ expectations of their interactions with businesses are being transformed by technology. We spoke to leading tech companies to find out how engaging effectively with customers via innovative tools has become a key driver of success.
Rise of AI chatbots and virtual assistants – Gartner predicts that 85% of customer interactions will be addressed without human contact by 2020 and there are a host of websites already using chatbots to handle tasks which require little or no human intervention.
Following a recent €90m investment from private equity house Volpi Capital, Irish IT services company Version 1 is on the acquisition trail. CEO Tom O’Connor outlines his strategy.
In 2017 the number of TMT transactions globally rose, up by 3% on the same period last year. With many firms waking up to the threats of digital disruption and with new technologies such as Artificial Intelligence (AI) and the Internet of Things (IoT) still in their relative infancy, there were plenty of compelling reasons to turn to M&A.
International TMT team
Our TMT team has a strong track record of handling M&A transactions in the industry, advising multinationals, private companies, private equity firms and management teams. Our ability to complete successful transactions for our clients is as a result of our relationships with the major global multinationals and our knowledge of industry dynamics, as well as continually tracking global deals within the sector.